SimpleSite is a global website service with more than 90.000 paying customers. The customer support department is responsible for making sure that our customers’ experience with SimpleSite is as positive and seamless as possible. Your job will consist in making sure that the support procedures and resources in place are functioning optimally, as well as helping with the development of the frameworks and processes that will help our customer service adapt itself to the requirements imposed by our ever growing customer base and ever changing product.
You will be working on developing the know-how which exists in our customer service, so that all the supporters in the team develop solid experience and a high level of customer service through knowledge sharing and clear guidelines. This position drives most of the daily operation/maintenance of our support organization and functions as a PA/right hand for the customer service manager.
And further more…… You will become a part of an international company with high ambition and even higher enthusiasm.
You will be responsible for areas such as:
You will be assisting our customer support manager and management team in tasks and projects such as:
Because we are very interested in getting the right candidate for the job, we are willing to adjust the number of hours pr. week. We do however have a minimum of 20 hours up to 37 hours a week.
SimpleSite was founded in 2003 in Copenhagen. Today, we are an international company growing rapidly. In connection with our international growth, we have just brought together all of our local brands under one brand – namely, SimpleSite. We create a super easy and user-friendly website builder for non-experienced users. Four to five million people create a website with us every year, and we have a fast-growing client base from all parts of the world. An ambitious strategic plan for further expansion has been scheduled, and our goal is to become one of top three world leaders in our field.
We market ourselves in 49 languages and 150+ countries all over the globe. We are approximately 60 employees situated in Denmark, Serbia and Bulgaria. Our Danish office is centrally located on Toldbodgade, close to both Nyhavn and Amalienborg. You can read more about us on: http://www.simplesite.com/pages/about-us.aspx.