Working with us

SimpleSite is looking for an ambitious and flexible person for our customer support department.

The position has been filled and the advertisement is no longer active

Do you want to help develop customer service in a highly internationally-oriented and growing business? Then read on.


THE COMPANY AND THE OPPORTUNITY

SimpleSite is a global website service, which exits in almost all of the world, and has more than 90.000 paying customers. The customer support department is responsible for making sure that our customers’ experience with SimpleSite is as positive and seamless as possible. Your job will consist in making sure that the support procedures and resources in place are functioning optimally, as well as developing frameworks and processes that will help our customer service adapt itself to the requirements imposed by our ever growing customer base.

You will be working on developing the know-how which exists in our customer service, so that all the supporters in the team develop solid experience and a high level of customer service through knowledge sharing. This is a position with a high degree of insight and training in the coordinating processes of a customer support team, and you will become a part of an international company with high ambition and even higher enthusiasm.

THE JOB

You will be assisting our customer support manager in tasks and projects such as:

  • Reviewing our standard answers, making sure that they are correct and optimizing them to our customers and our product which is in constant development.
  • Ideating and implementing new support processes and resources.
  • Creating and updating guides about our customer support processes, ensuring a clear overview that is easily communicable to new supporters.
  • Coordinating support related activities.
  • This is a very flexible position – we expect you to be able to work 15-20 hours a week. You should be prepared to work in-office at least 2-3 times a week.

ABOUT YOU

  • You are perfectly fluent in English, both in written and oral.
  • You are speak and understand Danish, both written and oral. Any further langue skill is considered an advantage.
  • You have previous experience in customer support and with project coordination.
  • You are dedicated, responsible and flexible.
  • You are excellent at communicating in writing and explaining complicated matters simply and understandable.
  • Your work is characterized by high professional quality.
  • You are a focused and optimistic person, who contributes to the positive mood of the team.
  • You are good at putting yourself in the customer’s place and using this to find the right solution.
  • You have initiative, you can think independently and out of the box.
  • You are strongly service minded.

Read more about SimpleSite and the people behind at:
http://www.simplesite.com/pages/about-us.aspx.