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Part time job as Swedish supporter

Are you service minded and have a flair for IT? And do you want to work with customer support and development of customer service? Then read on.


THE COMPANY AND THE OPPORTUNITY

SimpleSite is a global website service, which exists in almost all of the world, and has more than 90,000 paying customers. Our Swedish-speaking customer base is growing every day and we are therefore looking for a person, who has a passion for good customer service, experience with websites and wants to be a part of a constantly growing company.

Our customer service consists of a team of 24 dedicated external supporters and a team leader. Besides providing excellent service for our customers, as a part of our supporter team you will be working on developing the know-how which exists in our customer service, so that all the supporters in the team develop solid experience and a high level of customer service through knowledge sharing.

All communication with our customers is e-mail based. Excellent Swedish written skills are therefore essential: As we prefer to answer our customers in their native language, it is important that you are fluent in Swedish. You need to be able to explain website and domain related issues to people with little to no technical knowledge. For this a solid understanding of IT, the internet and domains is necessary. We do not expect you to be expertly proficient, but you should be able to demonstrate a firm grasp of these issues.

THE JOB

  • You will be answering e-mails from our customers daily and helping them with their inquiries.
  • Expected working hours will be 8-15 hours weekly. It is a flexible job, which can be done from home at which ever time suits you best.
  • The job is web based and therefore requires Internet access.

ABOUT YOU

  • You are fluent in Swedish – both orally and in writing. You can communicate well in English and any additional languages is an advantage.
  • It is an advantage if you know basic Danish.
  • You have a good understanding of IT, and are familiar with the various technical aspects connected to the creation and maintenance of a website.
  • You are dedicated, responsible and flexible.
  • You are excellent at communicating in writing and explaining complicated matters simply and understandably.
  • Your work is characterized by high professional quality.
  • You are a focused and optimistic person, who contributes to the positive mood of the team.
  • You are good at putting yourself in the customer’s place and using this to find the right solution.
  • You are strongly service minded.