SimpleSite is a global website service, which exists in almost all of the world, and has more
than 90,000 paying customers. The customer support department is responsible for making sure that our customers’ experience with SimpleSite is as positive and seamless as possible.
As a technical supporter at SimpleSite, you will be given the opportunity to work closely with a world leading web solution product on both front and back end, gain solid knowledge of technical processes and problem fixing by collaborating with our development team, and become a part of an international company with high ambition and even higher enthusiasm.
Your job will consist of processing technical issues that come in through customer support: you will solve some issues yourself, relay others to the development team, and communicate fixes and solutions back to the customer support team. You will therefore function as an intermediary between the customer support team and the development team.
You will be working on developing the technical know-how which exists in our customer service, so that the supporters in the team receive solid technical support, and ultimately you will contribute to our customer support organization by ensuring that the technical issues our customers experience are resolved quickly, efficiently and effectively.
You can work flexibly from home. The expected workload is 10 to 15 hours a week./p>
In order to be considered for this position, we are looking for someone who has:
Front and/or back-end skills are a plus, but not a necessity; what’s more important is that you have general knowledge of web applications. It’s an advantage if you have created a website in a CMS such as Wordpress, but it will not be a requirement. Ultimately, we are looking for a strong communicator with technical know-how, rather than a programmer.
Read more about SimpleSite and the people behind it here: