- Can anybody sign up for a 30-day FREE
Trial on SimpleSite?
Yes. Anyone can sign up for the 30 day FREE Trial subscription.
After that you can decide if you want to buy a SimpleSite
subscription
for a period of 3 months or 1 year.
- How much does a SimpleSite subscription
cost?
You can choose between several SimpleSite subscriptions for a
period of 3 months or 1 year
The subscription prices are as follows:
3 months $20 / €20 / £20
1 year $69 / €69 / £69
- What is included in my SimpleSite
subscription?
A SimpleSite subscription is a website with 40 webpages and
photo albums in total. The website has room for a total of 300 photos
and 10 video minutes,
which you can distribute on the 40 webpages. You will have full
functionality and full access to all of the great features of
SimpleSite - including the many exciting themes and templates,
guestbooks and photo features, (like speech bubbles etc.)
- What if I would like some more pages or
photos on my website?
You can always buy an extra package with 20 extra webpages, 200 extra photos
and 20 extra videominutes for your website. But for most of our users the
basic package is enough, because you can continuously delete and
exchange pages, photos and videos on your SimpleSite website. If you want to
the extra package for 20 extra pages, 200 extra photos and 20 extra
videominutes, the price
is only $ 16 / €16 / £16 for 1 year depending on the currency
that you choose to pay in.
- I want to renew my subscription?
Click here to go to the SimpleSite subscription page.
- What happens when my free trial subscription expires?
If you have not purchased additional services during your trial period,
your free trial subscription will automatically expire. You can then
decide whether you wish to continue as a subscriber.
If you do NOT wish to continue subscribing, your website will
simply be shut down, meaning that none of your pages will be shown
on the internet. However, we save your website for 3 months after your
subscription expires, in case you wish to resume building it.
If you would like to continue your subscription, simply log in and purchase the subscription you desire.
- What happens when my paid subscription expires?
We usually take care of automatically renewing your site via SimpleSite
Payment Service. If you do not wish to renew your subscription,
you can request a refund from customer service within 14 days
and simply delete your site.
If we are unable to renew your subscription automatically,
you will be notified via e-mail with instructions describing
how you can make your renewal payment manually.
- How do I renew my subscription?
Log in with your normal user name and password. Under the menu item
"Your subscription", you can click "renew subscription" at any time
and pay by credit card. You can also simply order a bill, which
we will send to your home address via standard mail.
If it shows that you are registered with SimpleSite Payment Service,
this means that your subscription will automatically be renewed.
- What happens if I do not wish to renew my paid subscription?
If you do not wish to renew your paid subscription, just log in to your site
and click "Delete and close website". Then, all of the content on
your site will be deleted and it will no longer be renewed.
You can also write to customer service and inform them that you no
longer want the site, after which we will delete your page and
stop all future subscription renewal payments.
If you were recently charged automatically via SimpleSite Payment Service
and you do not wish to renew your subscription, please contact customer service.
- What happens if I do not wish to renew my paid subscription?
If you do not wish to renew your paid subscription, just log in to your site
and click "Delete and close website". Then, all of the content on
your site will be deleted and it will no longer be renewed.
You can also write to customer service and inform them that you no
longer want the site, after which we will delete your page and
stop all future subscription renewal payments.
If you were recently charged automatically via SimpleSite Payment Service
and you do not wish to renew your subscription, please contact customer service.
- What about the website name (domain name) and e-mail account?
At SimpleSite, it is simple and easy to get your own, personalized website (a domain name).
Your SimpleSite will be called www.yourname.com instead of
www.simplesite.com/yourname. In addition, you can register
up to 5 personal e-mail addresses with your own website name.
Click here for prices and information about how to get your
own personalized website name!
- How do I pay for a SimpleSite
subscription?
You can buy and pay for a SimpleSite subscription online at
www.simplesite.com using
most major credit card such as VISA, MasterCard or Eurocard.
SimpleSite offers secure payment systems for safe online payments.
- I have paid, but my SimpleSite website
is not online. Why?
It is possible that we have not registered your payment yet. If
your payment was processed without problems or error messages, and
your SimpleSite is not online, then please contact the SimpleSite
Customer Service as soon as possible by sending an email to
customerservice@simplesite.com.
We aim to respond to all emails within 24 hours. Please note that
your SimpleSite website might have been closed by us, because it did
not meet the requirements for content as described in our Terms &
Conditions.
Click here to read our Terms and Conditions.
- Can I close and delete my website completely?
Yes. You can cancel and delete your SimpleSite website anytime
yourself. Just sign in with your username and password. On the right
of your subscription page, you will find a yellow box with a red
button called "Delete website." Click on this button and your
SimpleSite website will be closed and deleted immediately.
- My website is not online anymore. Why?
It is possible that you have not renewed your subscription, OR we
have not registered your payment yet. If you have renewed your
subscription, and if you have paid more than 24 hours ago, then
please contact SimpleSite customer service by sending an email to
customerservice@simplesite.com.
- How long before the expiry date of my
subscription do I have to renew my subscription?
You can sign in and check the status of
your subscription anytime. You can also see how many days you have
left. We recommend that you renew your subscription at the latest 24 hours
before the current subscription expires. The new subscription period
will be added to the number of days that you have left on your
current subscription.
- What happens if I pay too late?
Then your website will be closed after the expiry date of your
subscription. But for 90 days after your website was closed, you
will still be able to sign in and see your webpages using the
SiteEditor, and you will still be able to buy a new subscription
period, so that your website can be re-activated and available
online again. This is possible because we will save your entire
website for 90 days after the expiry date, so that you can
reactivate your website again, if you sign in and renew your
SimpleSite subscription within a 90-day period.
- I have received a SimpleSite Gift
Certificate. How do I redeem it?
If you have received a SimpleSite gft certificate and want to use it
to make your new website, then click on this link and follow the
instructions:
Click here to redeem your SimpleSite gift certificate.
- Can I renew a current subscription with
a gift certificate?
Yes. But only if the SimpleSite Gift certificate that you have
received has this option on it. If it does, then you can sign in
with your username and password and and in the "Shop & Gifts"
section, you will find
a button marked "Renew with gift certificate." Click on this button
and then enter the number or codeword from your gift certificate.
- What are the Terms & Conditions of use
for trial subscriptions and for buying subscriptions on
SimpleSite.com?
Click here to read our Terms and Conditions.
- Can anyone see my SimpleSite website?
Yes and no.
There is NO password protection of your website. This means
that everyone, that has received an email invitation to visit
your website, will be able to see it. So in general it will
mostly be people who know the link address of your website, who
will be able to find your website. But we recommend that you
always consider carefully what you put on your webpages. Try to
avoid putting anything online, that is confidential, offensive
or unsuitable for public viewing, because it might be possible
for others to find your page using search engines like
Google.com or Yahoo.com, which are like directories of websites.
- Does
SimpleSite save my photos?
Yes we do. But
we save them in a different size and format than the photos that
you have on your PC. We make the photos "smaller" in order to
keep the download time as fast as possible for your visitors.
This means
that you should not consider SimpleSite as a place where you can
store your photos and then delete them on your own PC.
SimpleSite is a place where you can "SHOW" your photos, not
"STORE" them.
You could say,
that the photos that you have on your PC as your "originals,"
almost like the "negatives" that you used to get from the photo
developer shop. And you could say that the photos on your
SimpleSite website are your "prints." So if anything happens to
your SimpleSite website, then you will still have the original
"negatives" on your PC
- Will there be advertising on
my website?
No. There are
no ads, pop-up boxes or sponsorships on your website. That is
why we charge a small annual fee for using SimpleSite.
- Why do I have to pay to keep my SimpleSite website
after my free trial period expires?
We have
decided that websites made with SimpleSite should not have any
advertising, pop-up boxes or sponsorships. That is why we
charge a small annual fee for using SimpleSite.
- I have not received the
SimpleSite newsletter? Why is that?
Please check
that your email address is valid and correct. You can do this by
signing in and clicking on the button called "Your
subscription." On your subscription page you can see and edit
all the information that we received when you registered with
SimpleSite.com.
Can I make my own templates
for my SimpleSite website?
No, at present
this is not possible. You can only use the templates that
SimpleSite.com offers you. However we might be able to offer
this feature sometime in the future.
I have
forgotten my password? What do I do?
We will email
you your password, if you give us your username.
Click here to receive your password by email.
What is,
or what will be my website address on the Internet?
When you sign
up for a SimpleSite website, we ask you to provide us with a
usernameand a password. The username is also the name of your
website.
For example.
If you choose the username, Caulfields, then your
website address will be
www.simplesite.com/caulfields
If I
buy more than one SimpleSite website, will I get a discount?
No. The
subscription fee is quite modest and we can not offer any
discounts.
Can I change the name of my SimpleSite website?
Yes. You can
change the name of your SimpleSite website. For example you can
change from
www.simplesite.com/caulfields to www.simplesite.com/jones
Remember if
you change your website name, then the new name will also be
your new username, which you use to sign in. You do it under "Your subscription" when you
are logged in.
I want to cancel my subscription and delete my SimpleSite
website,
so that no-one can see it! How do I do that?
You can cancel
and delete your SimpleSite website anytime yourself. Just sign
in with your username and password. Click on "Your subscription"
to go to your subscription page. Then click on "Cancel
subscription and delete your website." Please note that we do
not refund the remaining period or amount of your subscription.
Can I change the size of my photos?
No. The size
of your photos is automatically set by the webpage template that
you have chosen.
Can I edit and delete entries in my guestbook?
Yes. Sign in
to SimpleSite.com and click on the "Edit" button for your
Guestbook. Then you can see all the entries in your guestbook,
and you can delete any unwanted entries.
How do I submit my SimpleSite website to Internet search
engines, like Google.com and Yahoo.com?
You can find
information about how to submit to search engines by reading our
Guide to search engines. To find the guide, sign
in to your website like you normally do and then click on "Your
Visits" at the top of the menu.
Can I use my SimpleSite website for commercial purposes?
Yes! You are
allowed to use your SimpleSite for commercial purposes as long
as the actual content of your pages complies with our general
Terms & Conditions. It is not permitted to resell SimpleSite
websites or SimpleSite website names to others.
Please contact our customer service by
email: customerservice@simplesite.com
customerservice@simplesite.com
Note: If you are already a SimpleSite user, please include
your
SimpleSite website address in your email.
We aim to respond to all e-mails within 24 hours.
|